Need contact info for Compliance on Compliance issues page. Also specifics of the issue.
under review
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Roger Montgomery
If you are going to show Compliance issues we need to show a method to contact Compliance also. Your phone number listed is only an fmg common contact that does not know how to reach Compliance. It would also be nice if we could see what the actual problem is with the issue. Thank you.
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Roger Montgomery
I take that back. On one of the items in the Actions drop down is a case notes selection, but it is empty. The other item does not offer a case notes in the drop down. thx..
David Vasquez
Roger Montgomery Use the case note feature in the "With Compliance" tab to add notes that compliance reviewers will see when evaluating your case.
If your case gets rejected, go to the "Rejected By Compliance" tab. Click the notes button (located next to the actions button) to see the specific reason for rejection.
For more information about the Compliance page, visit our knowledge base: https://help.fmgsuite.com/en/articles/1252853-direct-compliance
If this doesn't address your question, please provide more details about what you're looking for. You can also contact our customer support team with any questions.
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Roger Montgomery
Thanks for the note but I do not have a Notes button on my page. I am on the FMG - Marketing Central - Compliance page. I click on the item, but no details re the issue or contact info.
David Vasquez
under review
David Vasquez
Roger Montgomery, thanks for posting this. Click the "Notes" button to see your compliance reviewer's notes for any case-specific issues. You'll also find their name and email link for direct contact. If you have any additional questions please reach out to our customer support team for assistance.