Since the email notifications are not working to notify a user when their integration expires, it would be great to get that fixed or atleast create a notice in the dashboard for users when they sign in, use the social tool, or try to make any type of social post.

If there was an error message for posts that were not shared to social media due to an expired connection to social media and not just deleted from the dashboard.

Todd Ihrig has the following feedback regarding our decision to pause the social media integration disconnected notifications:

"I cannot say that I am pleased with the decision, nor the process but at least we know where things stand. Frankly, I expect more from my vendors and hope that the Avantax team will have some detailed discussions about service levels, such as:

Notifying clients (us) when you decided to “pause” notifications (remember that I reviewed all emails from FMG and I received no such notification)

Asking clients (us) whether we think a “false positive” or no-notifications at all is a preferred stance (I would prefer an occasional wrong notification to none at all)

Your system can tell that LinkedIn is disconnected because it presents me with a “Renew Connection” button; I cannot fathom how it can do that with 100% accuracy and yet you cannot send accurate notification emails

No tracking/rescheduling of missed posts due to a broken connection (what happens when a sequence of events

No proactive notification of an upcoming expiration of the connection so the refresh can be scheduled/handled proactively"