Update knowledge base regarding bounced emails
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Gregg Kreielsheimer
The knowledge base does not really reflect the correct information related to bounced emails. Some entries imply that a bounced email address can be fixed if the contact does certain things on their end. In fact, once an email bounces, it can never be fixed (according to FMG support)
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Amirah Mahmood
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Hey Gregg! Thank you for the feedback. We added this help article recently to help users understand email statuses in FMG: https://help.fmgsuite.com/en/understanding-email-statuses
This resource should help clarify the differences between email bounces and how they function within our platform. Please reach out to FMG support if you need any assistance. Thank you!